FLX Rewards Terms & Conditions

These FLX® Rewards Program Terms and Conditions (Terms) govern your participation in the FLX® Rewards Program (Program). They supplement our General Terms and Conditions (General Terms). If there is any inconsistency between these Terms and the General Terms, these Terms prevail to the extent of the inconsistency.

By enrolling in the Program, you agree to be bound by, and abide by, the General Terms and these Terms. 

 

 

1 - Welcome to FLX Rewards

 

Welcome to our FLX® Rewards Program, a loyalty program through which you receive personalised offers, earn points and redeem them for rewards including offers, products, services and experiences (Rewards). Membership of the Program is free of charge. Our Customer Privacy Policy explains how we handle your personal information in connection with the Program.

 

 

2 - Eligibility

 

To join the Program, you must:

• live in Australia or New Zealand;

• be at least 18 years of age;

• have a valid email account and a mobile phone number with the dialling code of your country of residence (a +61 dialling code for Australia, or a +64 dialling code for New Zealand); and

• intend to use the Program for your own personal, family or household purposes, and not for resale or other commercial purposes.

Your country of residence is based on the country in which you first enrol. Employees of Foot Locker and its associated entities are not eligible to participate in the Program during their employment, unless we expressly permit this in writing.

 

 

 

3 - Enrolment

 

You can enrol in the Program online (via our Website or app) or at a participating Foot Locker store in your country of residence. On completing enrolment, you will be assigned an FLX® Rewards ID. You may be required to verify your mobile phone number as part of enrolment.

 

 

 

4 - Cooling-off period

 

If you change your mind about joining the Program within 14 days of enrolment, you may deactivate your account by contacting our Customer Care Team. Any points earned from Engagement Activities during that period will be cancelled. Points earned from purchases will be retained.

 

 

5 - Your account

To access and manage Program benefits, you must log into your account (Account) via our Website, app or in store.

 

You are responsible for keeping your Account secure and for all activities that occur under your Account. If you believe your Account has been compromised at any time, please contact our Customer Care Team immediately.

 

Each person is permitted to maintain only one Account. Email addresses and mobile phone numbers may not be used in connection with more than one Account and you must not create, maintain or control multiple Accounts, whether using different contact details or otherwise. Accounts are for personal use only and cannot be shared, transferred or used for commercial purposes.

 

 

6 - Marketing communications

Subscribing to marketing communications from us is optional. The marketing communications terms in our General Terms apply to communications we send to you in connection with the Program.

 

 

7 - Earning points

You can earn points by:

• shopping at participating Foot Locker physical or online retail stores in your country of residence; or

• completing Engagement Activities (as defined below).

In these Terms, Engagement Activities means non-purchase activities through which you can earn points, as communicated by us from time to time (for example, completing your profile or following us on social media).

 

Identifying yourself. For in-store purchases, present your FLX® Rewards ID, email or mobile phone number at checkout. For online purchases, log in to your Account at checkout.

 

Country limitation. Program benefits are limited to your country of residence. If you shop in another country, you will not earn points on those transactions.

 

Exclusions. You cannot earn points on purchases made before you enrol in the Program, or on the purchase of gift cards.

 

Bonus points. From time to time, we may offer promotional opportunities to earn bonus points on select purchases. Additional terms and conditions may apply.

 

 

8 - Points limits

You can earn a maximum of:

• 40,000 points from purchases per calendar month; and

• 1,500 points from Engagement Activities per calendar month.

 

 

9 - Timing of points

Points will typically appear in your Account within three business days from the day they are earned (or, for online orders, from the date your order ships), but it can sometimes take up to 30 days.

 

If you believe there is an error in your points balance, please contact our Customer Care Team within 30 days of the relevant purchase or activity.

 

 

10 - Points expiry

Points expire on the last day of the month falling 12 months after they were earned. For example, points earned on 10 August 2026 will expire on 31 August 2027.

 

Points are used and expire on a first-in, first-out basis (oldest points used or expired first).

 

If you do not earn or redeem any points for 12 months, your remaining points will expire. We will give you at least 30 days' notice before this happens.

 

We will also email you at least 30 days before any individual points are due to expire under the 12-month rule above.

 

 

11 - Returns and cancellations

If you return an item or cancel an order, points earned on that purchase will be deducted from your Account. If this results in a negative point balance, subsequent purchases or Engagement Activities will restore your balance to positive.

 

Where you are entitled to a refund under applicable consumer protection legislation (for example, where a product has a major failure), we will refund the points associated with the relevant purchase to their original state and, where you redeemed FLX® Cash in connection with that purchase, we will reinstate that FLX® Cash. Your remedies under those laws are not conditional on continued participation in the Program.

 

 

12 - Points – general rules

Points have no cash value and cannot be sold, bartered, transferred or combined with another member's points. Your right to use points is subject to these Terms.

 

Once you redeem points for a Reward, the redemption cannot be reversed and is final, except as required by law.

 

 

13 - Redeeming points

You can redeem points through your FLX Dashboard, which can be accessed via your Account online or on our app. The Rewards available for redemption may change from time to time.

 

 

14 - FLX® Cash

FLX® Cash is a Reward you redeem using your points. It is promotional in nature, is not legal tender and has no monetary value except as expressly set out below.

 

Denominations. You can redeem FLX® Cash in the following denominations:

• 15,000 points for $5 FLX® Cash;

• 30,000 points for $10 FLX® Cash; and

• 60,000 points for $20 FLX® Cash.

   

Rules of use. 

• You may use only one FLX® Cash Reward per transaction.

• FLX® Cash is applied to the subtotal (before other discounts, taxes or fees). You must pay at least $0.01 of the purchase price using another payment method. This minimum payment is a system requirement and does not affect your consumer rights in respect of products purchased using FLX® Cash.

• Only one other promotional offer may be applied alongside FLX® Cash in a single transaction.

• No points are earned on the portion of a transaction covered by FLX® Cash.

   

Expiry. FLX® Cash expires 70 days after redemption. For example, FLX® Cash redeemed on 1 August 2026 at 1.00pm AEST expires on 10 October 2026 at 1.00pm AEST.

 

Returns. If you return a product purchased with FLX® Cash, the corresponding points will be refunded to your Account.

 

Limits and exclusions. You may redeem a maximum of 120,000 points for FLX® Cash per calendar month. FLX® Cash cannot be:

• used with an offer received because of your participation in the Customer Pulse Survey or any other survey or feedback program designated by us from time to time;

• used with more than one other coupon code (for example, a student discount);

• applied towards orders placed by a store team member, online reservations or ship-to-me entries for sneaker releases, or shipping fees;

• sold, bartered, transferred or exchanged for cash;

• combined with other FLX® Cash Rewards in the same transaction; or

• used to purchase gift cards.

   

If you redeem points for a gift card Reward and do not receive it within three business days, please contact our Customer Care Team. We ask that you raise any issues within 30 days so we can resolve them promptly. This does not limit any rights you may have under applicable consumer protection legislation.

 

 

15 - Birthday gift

If you are a Program member and have provided your date of birth in your Account, you are eligible for a birthday gift each year. The value of the birthday gift will be notified to you via your Account or by email.

 

Your birthday gift will usually be issued on the first day of your birthday month and be available for use for 31 days from the date of issue. You must have an active Account to claim your birthday gift. 

 

If you sign up to the Program during your birth month, please allow up to 24 hours for this reward to appear on your FLX® Dashboard.

 

 

16 - Member-only sales and exclusive access

From time to time, we may offer member-only sales events or early or exclusive access to products. Availability is subject to stock and we do not guarantee that any particular product will be available.

 

 

17 - Promotions

From time to time, we may offer promotional games accessible through the Program. Each promotion will be subject to its own terms (including Promotion Terms where applicable).

 

 

18 - Rewards Wallet

Your Rewards (such as FLX® Cash and birthday gifts) are stored in your virtual Rewards Wallet, accessible via the FLX Dashboard in your Account. When shopping online, you can apply eligible Rewards at checkout. In store, ask a team member to verify your Account and apply Rewards.

 

 

19 - Changes to the Program

We may, acting reasonably, change, suspend or discontinue the Program or these Terms at any time. We will give members at least 30 days' notice of any material change. If we suspend or discontinue the Program entirely, the inactivity rule in section 10 above does not apply, and section 21 below governs your rights to redeem accumulated points.

 

Changes will not apply retrospectively to points you have already earned or Rewards you have already redeemed before the change takes effect.

 

 

20 - Deactivation and termination

Voluntary deactivation by you. You may deactivate your Account at any time by contacting our Customer Care Team. Before deactivation takes effect, you will have 30 days to redeem any accumulated points. After that period, any remaining points will expire.

 

Termination by us for cause. We may immediately deactivate or terminate your Account if we reasonably believe you have:

• engaged in fraud, dishonesty or illegal activity in connection with the Program;

• materially misrepresented your identity or eligibility; or

• deliberately manipulated the Program (including by creating multiple accounts).

If we terminate your Account for fraud, dishonesty or deliberate manipulation of the Program, unredeemed points and Rewards will be forfeited immediately. For all other terminations for cause, you will have 30 days to redeem your accumulated points. We will notify you of the termination and provide reasons, unless doing so would compromise a fraud investigation or we are prohibited by law from doing so.

 

Termination by us for inactivity. If your Account has been inactive for two consecutive years (meaning no purchases, point redemptions, logins or Engagement Activities), we may deactivate it. Before doing so, we will give you at least 30 days' written notice (by email or SMS). If you log in or engage in any Program activity during that notice period, your Account will remain active.

 

Termination by us for zero or negative balance. If your points balance remains at zero or below for 365 consecutive days, we may close your Account after giving you at least 30 days' notice.

 

Your rights on termination. In all cases of termination other than immediate termination for fraud, dishonesty or deliberate manipulation:

• we will give you at least 30 days to redeem your accumulated points; and

• we will not deduct, forfeit or expire points during the notice period.

 

 

21 - Termination of the Program

If we terminate or materially reduce the Program, you will have at least 60 days from the date of notice to redeem your accumulated points.

 

 

22 - Tax

You are responsible for any tax consequences arising from your participation in the Program. Loyalty rewards earned from personal expenditure are generally not assessable income, but different treatment may apply if you use the Program in connection with business expenditure. If you are unsure, please obtain your own tax advice.

 

 

23 - Limitation of liability

Nothing in these Terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by any legislation which cannot lawfully be excluded or limited, including the Australian Consumer Law and, for New Zealand members, the Consumer Guarantees Act 1993 (NZ) and the Fair Trading Act 1986 (NZ).

 

Subject to the paragraph above and any applicable terms specified in section 25(Country-specific terms), and to the maximum extent permitted by law, we are not liable for any special, indirect, consequential, incidental or punitive damages, or for loss of profits, revenue, goodwill, anticipated savings, or loss or corruption of data, arising out of or in connection with the Program, whether arising in contract, tort (including negligence), in equity, under statute, or on any other basis, whether or not such loss or damage was foreseeable and even if we were advised of the possibility of the loss or damage.

 

Subject to the rights and remedies available to you under consumer protection legislation (including any Non-Excludable Provisions specified in section 25 (Country-specific terms)), our total aggregate liability to you in connection with the Program (whether arising in contract, tort (including negligence), in equity, under statute, or on any other basis), will not exceed the greater of (a) the value of unredeemed points and Rewards in your Account at the time of the claim, and (b) AUD$100 (or NZD$100 for New Zealand members).

 

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence or wilful misconduct.

 

 

24 - Contact us

If you have questions about the Program, you can contact our Customer Care Team:

• Phone (Australia): +61 7 4243 4655

• Phone (New Zealand): +64 9 887 9730

• Online: via our Website at www.footlocker.com.au (Australia) or www.footlocker.co.nz (New Zealand)

 

 

25 - Country-specific terms

(a) Australia

 

This section applies if you are located in Australia.

 

In Australia, Foot Locker is Foot Locker Australia Holdings, LLC (ABN 53 669 762 387), PO Box 2206, Mansfield QLD 4122.

 

These Terms are governed by the laws of Queensland, Australia. Each party submits to the non-exclusive jurisdiction of the courts of Queensland or, at the member's election, the courts of the member's State or Territory of residence.

 

Consumer protection legislation that may apply to your purchase or use of our Website includes the Australian Consumer Law (set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth)), as well as the fair trading or consumer protection legislation in your State or Territory. References in these Terms to ‘consumer protection legislation’ should be read as references to any such applicable legislation.

 

If any guarantee, warranty, term or condition is implied or imposed under applicable consumer protection legislation and cannot be excluded (a Non-Excludable Provision), and we are able to limit the remedy for a breach of the Non-Excludable Provision, then our liability for breach of the Non-Excludable Provision is limited to one or more of the following at our option:

 

• in the case of goods – the replacement of the goods or the supply of equivalent goods, the repair of the goods, the payment of the cost of replacing the goods or acquiring equivalent goods, or the payment of the cost of having the goods repaired;

   

  or

   

• in the case of services – the supply of the services again, or the payment of the cost of having the services supplied again.

   

In Australia, our handling of personal information is principally regulated by the Privacy Act 1988 (Cth) and the Australian Privacy Principles under that Act. 

 

To enrol in the Program as an Australian resident, your mobile phone number must have a +61 dialling code. 

 

The Program in Australia is operated separately from the Program in New Zealand, and you cannot earn or redeem points across the two countries.

 

 

(b) New Zealand

This section applies if you are located in New Zealand.

 

In New Zealand, Foot Locker is Foot Locker New Zealand Holdings, LLC (NZBN 9429051515027), PO Box 2206, Mansfield QLD 4122.

 

These Terms are governed by the laws of New Zealand. Each party submits to the non-exclusive jurisdiction of the courts of New Zealand.

 

Consumer protection legislation that may apply to your purchase or use of our Website includes the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. References in these Terms to ‘consumer protection legislation’ should be read as references to any such applicable legislation. 

 

In New Zealand, our handling of personal information is principally regulated by the Privacy Act 2000. 

 

To enrol in the Program as a New Zealand resident, your mobile phone number must have a +64 dialling code. 

 

The Program in New Zealand is operated separately from the Program in Australia, and you cannot earn or redeem points across the two countries.

 

Last updated: 24 June 2026