• 100% Satisfaction guaranteed (28 day return service)
    • Free standard delivery orders A$150+
    • Free returns
    • Afterpay available online only. Afterpay is not currently available in stores
    • Afterpay returns must sent back to the warehouse, Afterpay refunds OR exchanges cannot be done in stores.
    Accordion

    SHOPPING

    At this time, we do not offer a gift wrapping / gift card service for online orders.

    Unfortunately gift cards can only be bought in stores at this time.

    Unfortunately gift cards can only be redeemed in stores at this time.

    We do offer laybys for our range excluding Limited Release styles. The following terms apply: Minimum 20% deposit (refundable) is required $5 non-refundable fee applies to all laybys Maximum layby term of 30 days

    Unfortunately not. Although Foot Locker has stores globally, US, Europe, Canada and Asia Pacific are each individual divisions who work directly with the brand partners in our respective regions. As a result, not all products are available in Australia, even though Foot Locker in the US has the item in stock. Keep an eye out though and feel free to let us know via the Contact Us page if you like something you’ve seen from a different Division as we may have it, or something similar, coming in soon (different seasons), or we can take your feedback on board when reviewing ranges in the future.

    At this stage, stores will be the best place to buy limited release products.

    Each month we post a blog with the following months releases. Blogs are also posted a few days prior to particular styles releasing confirming the release date (as they do change from time to time), list of stores the release with be available at and the size range. Our Facebook and Instagram pages are also a great place to stay up to date with the latest news.

    Foot Locker Asia Pacific has a strict policy in regard to Limited Release styles to ensure its fair for everyone.

    • No Holds (for both customers and Foot Locker employees)
    • No Lay-bys
    • The customer may purchase one (1) pair of the Limited Release style and has the option to return to the end of the queue to purchase additional pairs
    • No more than 3 pairs may be sold to one customer without approval by the Foot Locker VP Operations
    • Maximum 10% discount applies for Foot Locker Club members
    • Employees can purchase the product at a maximum 10% discount
    • All Employees must line-up like all customers
    • Product is not to be transferred out of the allocated store until authorised by the relevant merchandiser (via the Hold Release Table)

    Foot Locker are currently piloting an in-app release reservation process via The Locker app. Currently this functionality is only available in selected regions for selected releases. For more information visit footlocker.com.au/releasereservation In order to keep it fair for everyone, Foot Locker has a first in, first served policy in regards to limited releases. Where there is a line-up, staff will facilitate the sales such that the first person in line is served first. We recommend you get to store early to give yourself the best opportunity to get a pair in your preferred size. If demand for a particular release far outweighs the allocation available, Foot Locker will implement an Expression of Interest (EOI) registration. In the interest of customer safety, Foot Locker does not encourage overnight line up arrangements for limited release product. As a result, EOI registrations will be taken leading up to the release date as stated in the release updates blog on our website. For more information on EOI registrations please contact your local Foot Locker store that will implement the procedure. Foot Locker also has a limit of one limited release pair per customer to ensure as many people as possible have a chance to purchase. However, if you have purchased a pair and would like another, you are able to rejoin the end of the line to purchase a second pair if stock is still available. For more information on Limited Release rules please contact your local Foot Locker store.

    With releases that have had a release date listed, it is a good idea to check the website blog a few days out to confirm the release details (stores and sizes), however on rare occasions, we do have unexpected delays in stock being delivered to stores. In these cases we post on our blog as soon as we are made aware of the delay, which for Limited Release or Quickstrike releases, may be the day prior. We recommend checking the blog regularly the day prior to a release for updates. Also call the store you intend to visit requesting an update on their delivery.

    We endeavour to keep our prices consistent throughout our stores and online. Occasionally, our pricing may be slightly different due to special promotions or mark downs that are only available when purchasing online or in store. Please Note:

    • All prices in the online store include GST. GST is payable on all goods delivered after 30th June 2000.
    • All prices are in Australian dollars

    If you cannot add a product to the cart, it may be that the item or size you are interested in has sold out, but the website is still not showing the stock update. This generally only happens with very popular items which are sold out very quickly and generate a huge amount of visits to the website in a short timeframe, not giving time to the system to refresh. If that is the case, please try to purchase the item again later, or visit one of our stores.

    All valid promotional codes need to be keyed into the "Promotion Code" field within the view cart page. Promotional codes are case sensitive.

    At this time, we do not offer a gift wrapping / gift card service for online orders.

    At this time, we cannot process orders over the phone.

    If you are new to Foot Locker and don't wish to create an account, you can still place an order as a guest shopper. By shopping as a guest you are not remembered, will need to re enter your details each time you shop and can’t track your order via your account.

    Credit cards, Visa, MasterCard

    At this time we will not be offering BPay or PayPal as payment methods at the checkout.

    Ensure that you have submitted the correct credit card type, card identification number and expiry date. Also check that you have sufficient funds in your account. If you are still having problems try an alternative card or contact your bank. If all else fails, contact Customer Service on 1800 953 330 Monday – Friday 9am – 8pm AEST

    Orders cannot be changed once they have been placed, however we may be able to cancel your order if you contact Customer Service immediately on 1800 953 330 Monday – Friday 9am – 8pm AEST


    DELIVERY/RETURNS

    Yes you can select a PO Box or parcel locker as your delivery address.

    Unfortunately we always require proof of purchase and will not accept returns without it. The receipt that you receive when you purchase the item is your proof of purchase and it is the customers’ responsibility to keep this receipt.

    Unfortunately the customer always has to return the product purchased in store to any of our stores in person. The reason for this is that we need a signature for the refund.

    Due to the fact that our Asia Pacific stores have a different register system, a different currency and we do not sell the same items, our stores are not able to exchange these items through Foot Locker Australia.

    We do out best to send all items you have ordered in the one satchel but sometimes we have to send items separately. If you wish to discuss your order call our customer service team on 1800 953 330 Monday - Friday 9am - 8pm AEST


    SUBSCRIPTION/ACCOUNT

    If you wish to delete your footlocker.com.au account, please send an email at questions_en@footlocker.eu

    Download The Locker app from the App Store or Google Play, sign up via email or Facebook and you’re ready to start earning points and rewards!

    The Locker rewards are only available to be redeemed in store. You cannot earn points for online purchases. No part of the Locker program applies to online transactions on www.footlocker.com.au.

    The best option is to call our Locker Hotline 1300 935 484. From there we can update your details or assist with any other enquiry you may have. Alternatively you can update your details on the App. You can also pop into any of our stores and speak to a Sales Associate.

    • Check that Foot Locker is added to your contacts or safe list and removed from your junk email
    • Resubmit your query and make sure you have entered a valid email in the contact us form