Shipping Information
| Country | Standard Shipping Delivery times (business days) |
Standard Shipping Cost |
| United Kingdom | 5 | £5 FREE when you spend more than £ 60 / € 85 |
| All other countries | 5 | €7 FREE when you spend more than £ 60 / € 85 |
UPS delivers between 8 AM and 6 PM on business days. All deliveries must be signed for upon receipt. Upon delivery, please inspect the packaging for damage. If it appears that the products are damaged, please do not accept the shipment.
Where can I ship my order?
Our courier UPS will come to your home or work address in the Belgium, France, Germany, Italy, Luxembourg, Netherlands, Spain and United Kingdom*. Please note UPS does not deliver to PO boxes.
*Unfortunately we cannot ship to any overseas departments and territories of the above mentioned countries, the Channel Islands, Gibraltar, the Isle of Man, the Isle of Wight, Andorra, Ceuta, Melilla, Canary Islands, Campione d'Italia, Città del Vaticano, Livigno, San Marino, Büsingen am Hochrhein, Helgoland. Any order addressed to these locations will be cancelled.
What happens if I am not at home when my order is delivered?
UPS will make up to 2 attempts to deliver your order to the address you indicated. If the delivery is not possible, the driver will leave an Information Notice in the mailbox. After 2 delivery attempts, UPS will store your order, at no additional costs, for a maximum of 5 business days at their facility. If you have not collected your order before the end of the end of the 5th business day, it will be returned to Foot Locker for a refund.
I inserted a wrong shipping address. What now?
We are unfortunately unable to change the shjpping address once an order has been placed. That is because we cannot guarantee that the change in our system will be effective before the shipment takes place, and also to avoid possible frauds. You can still contact our Customer Care team for advice.
How can I track my order?
You will be able to check the status of your order in three ways:
Through the Shipping Confirmation e-mail:
Click on the track and trace number that you find in the Shipping Confirmation e-mail.
Online on Foot Locker Europe:
Log-in, go to "My Account" and see to the "Orders" section to check your order details and shipping status. The tracking number starting with “1Z” can be used on UPS’ website to check the current location of the shipping.
Online on UPS:
Go to the track and trace section of ups.com and fill in your track and trace number, which you find in the Shipping Confirmation email.
My delivery is late!
We try our very best to inform our customers of any potential delay. Occasionally, delays can happen, which are often beyond our control. We work hard with our courier to deliver within the times quoted, but we cannot guarantee timely delivery.